Accessibility statement and accessibility information

Two documents that are often confused. One is mandatory for the public sector; the other, for businesses covered by the European Accessibility Act. We explain what goes into each one.

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Comparison of the two documents
Aspect	Accessibility statement	Accessibility information about the service
Who needs it	Public sector websites and apps.	Businesses that provide consumers with services covered by Law 11/2023, except microenterprises.
Legal basis	Royal Decree 1112/2018, with the model in Commission Implementing Decision (EU) 2018/1523.	Annex V to Directive (EU) 2019/882 and Article 13.2 of Law 11/2023.
Where it is published	On the website itself, linked from every page through a link labelled “Accesibilidad” (Accessibility).	In the general terms and conditions or an equivalent document, in written and oral form.
Main content	Compliance status, non-accessible content, preparation, contact details and complaints procedure.	A description of the service, explanations of how it works and how it meets the accessibility requirements.
Updates	Reviewed at least once a year.	For as long as the service is in operation, and whenever it changes.

What an accessibility statement contains

Commitment and scope. Who makes the commitment and which website or app it applies to.
Compliance status. Fully compliant, partially compliant or not compliant.
Non-accessible content. What is not accessible and why: non-compliance, disproportionate burden or content outside the scope of the law. And, if there are any, the accessible alternatives.
Preparation. The date, the method (self-assessment or assessment by a third party) and the date of the last review.
Feedback and contact details. How to report problems or request accessible information, with a reply within 20 working days at most.
Enforcement procedure. How to complain to the Unit responsible for accessibility (Unidad responsable de accesibilidad) if the reply is not satisfactory.
Optional content. For example, the technologies used or an improvement plan.

The three compliance levels

Fully compliant: All requirements are met, without exceptions, as a full assessment shows.
Partially compliant: Most requirements are met, but there are exceptions or failures, which are listed.
Not compliant: Most requirements are not met.

Be careful with “fully compliant”

It can only be used if all requirements are met, without exceptions, after a full assessment. An automated scan is not enough to claim it.

What the accessibility information about the service contains

Annex V to the Directive requires the service provider to explain how the service meets the accessibility requirements and to include, where applicable:

A general description of the service in accessible formats.
The descriptions and explanations needed to understand how it works.
A description of how the service meets the accessibility requirements in Annex I.

The information must be available in written and oral form, for example by phone, and be accessible to people with disabilities.

If your business has no obligation

Publishing a voluntary accessibility statement is good practice. It shows commitment, gives people a way to tell you about problems and makes you review your website regularly.

You can use the same model as the public sector, adapting the complaints procedure. This is what our own statement looks like.

Common mistakes

Declaring “fully compliant” on the basis of an automated scan.
Letting the review date lapse.
Linking to the statement only from the footer of some pages.
Giving a contact email address that nobody checks.
Copying another website's statement without assessing your own.
Confusing an automated score with the compliance level.

Official texts

General information, not legal advice. Last reviewed: 25 September 2026.

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